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Rimrock bus tickets still valid, company says

By Lauren Maschmedt, KTVM Anchor, lmaschmedt@ktvm.com
Published On: Mar 26 2013 06:46:00 PM MDT
BOZEMAN, Mont. -

Robert Dickerson doesn't live in Bozeman, but he's been here visiting family for around a month. He planned to return to Seattle the first week of April.

"I have to be there on the third" he said.

Dickerson has a medical procedure set up for April 3rd, so he bought a bus ticket at the Rimrock office in Bozeman in for April 2nd. But then he found out the company halted operations.

Safety violations forced the company to stop all bus service across the state- leaving travelers stranded.

"I panicked" Dickerson said.

A sign on the door of Bozeman Rimrock office reads "All bus routes are cancelled until further notice. We are sorry for the inconvenience." On it, there's an 800 number listed for people to call.

Dickerson said he's called that number several times to find out what will happen with his ticket- and the money he spent on it- but couldn't get answers.

"They don't want to talk to you, they don't want to hear from you" he said, about the response he got.

So I decided to call and pose as a customer. I asked what would happen to the ticket I already bought.

"Okay, so you guys would just be refunding what's in Montana covered by Rimrock" I said, repeating back what the representative told me over the phone.

They said tickets are partially to fully refundable, depending on the length of the trip. Customers should send their tickets to the office in Billings to receive the refund.

The representative also told me there's a possibility another company will step in and shuttle customers around.

"The ticket would still be valid then" I said, from what the representative was telling me.

All unused tickets are still good- even if the date has passed. But there's no telling if and when that will happen.

Dickerson said it's a waiting game he can't afford to hang around for.

"I'm going without medication" he said.

He needs to get back to Seattle next week, and at this point is looking at a plane flight or trying to get to Missoula so he can take the Greyhound from there.

We also checked the online booking system to make sure people couldn't still book tickets across Montana.

Customers can book tickets on the Greyhound coming or going to Missoula, but no farther east in Montana than that.