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Northwestern Energy: downed lines delay contact to representatives

By KTVM Staff
Published On: May 23 2013 10:54:46 AM MDT
NORTHWESTERN ENERGY
BUTTE, Mont. -

The following is a news release from Northwestern Energy.

"Widespread issues with telephone service across Montana Thursday  are leading to NorthWestern Energy customers to experience delays and other issues in contacting customer service representatives about outages and other service issues.

Cold and wet, and in some cases snowy weather, has led to heavy call volumes. NorthWestern asks customers to be patient when calling to report service issues.

NorthWestern customers can call (888) 467-2669 to report outages, downed lines or other issues related to electric or natural-gas service. It is unclear how the long the telephone issues might last. NorthWestern apologizes for the delays and is working with telephone carriers to resolve the issues.

The company is also reminds customers to stay away from downed power lines and to report them as quickly as possible."