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Services limited at social security offices as U.S. government shutdown continues

By Jordan Moore, KTVM Reporter, jmoore@ktvm.com
Published On: Oct 03 2013 06:39:37 PM MDT
Updated On: Oct 03 2013 06:43:25 PM MDT
BOZEMAN, Mont. -

We heard a report from Virginia that Social Security offices remain open.  But work was at a stand-still because the shutdown limited computer access. We went to the Bozeman office to check it out and find out if that was the case here in Montana.

The Social Security office in Bozeman is open, and workers are able to provide limited services. A sign on the door describes services the office can offer during the shutdown. It has things like applying for benefits, address changes, and emergency payments.

Jose Herrera was at the office Thursday morning.

"I got a letter from social security that I needed to come in here and do some verification of my Id's," said Herrera.

We also found Debra Kreindler who was at the office for assistance and was wondering if she would be able to get in.  

"I was concerned because I needed to get some documentation for my taxes," said Kreindler.

However she was relieved when she found out she could get help.

"What I need has been open, I am sorry for this shutdown, and hoping they will resolve things quickly," said Kreindler.

Employees inside told us they couldn't talk, and gave us a number to call for more information. However when we called it sent us straight to a voice mail describing that during the shutdown, they would not be able to answer inquiries.

We did find the Social Security website is still operational. It gave a more comprehensive list of services that can and cannot be be completed during the shutdown. What the office cannot help you with right now includes issuing and replacing social security cards, replacing medicare cards and proof of income letters.